Terms and Conditions

Welcome to Shienga! By using our platform to book hotel stays, tours, and other travel experiences, you agree to be bound by the following Terms and Conditions (the “Terms”). Please read them carefully.

1. Use of the Platform

- 1.1 Shienga provides a platform for users to discover, compare, and book travel services provided by third-party suppliers.

- 1.2 You agree to use the Shienga platform for personal, non-commercial purposes only.

2. Bookings

- 2.1 All bookings made through Shienga are subject to availability and confirmation by the service provider.

- 2.2 You are responsible for verifying the booking details (dates, prices, amenities) before confirming your booking.

3. Payments

- 3.1 Full payment is required at the time of booking unless otherwise specified.

- 3.2 Shienga uses a secure payment system to process all transactions. By providing payment details, you warrant that you are authorized to use the payment method.

4. Cancellations and Refunds

- 4.1 Cancellation policies are set by the individual service providers. It is your responsibility to read and understand the cancellation policy related to your booking.

- 4.2 In case of eligible refunds, the amount will be processed according to the service provider's policy, minus any applicable fees.

5. User Conduct

- 5.1 You agree not to use the platform for any purpose that is unlawful or prohibited by these Terms.

- 5.2 You may not misuse the platform or interfere with its normal operation.

6. Intellectual Property

- 6.1 All content on the Shienga platform, including text, graphics, logos, and images, is the property of Shienga or its content suppliers and protected by intellectual property laws.

7. Limitation of Liability

- 7.1 Shienga acts only as an intermediary between you and the service providers. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any service providers.

- 7.2 Shienga is not liable for any personal injury, death, property damage, or other damages or expenses resulting from your use of the platform.

8. Modifications to the Terms

- 8.1 Shienga reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the platform following any changes signifies your acceptance of the new Terms.

9. Governing Law

- 9.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Shienga is based, without giving effect to any principles of conflicts of law.

10. Contact Information

If you have any questions about these Terms, please contact us at [contact information].

Your access to and use of the Shienga platform are conditioned on your acceptance of and compliance with these Terms. By using the platform, you agree to be bound by these Terms.