Privacy Policy

This Privacy Policy describes how Shienga ("we," "us," or "our") collects, uses, stores, and shares user data, particularly in relation to our integration with Google services. This policy is designed to comply with the Google API Services User Data Policy.

1. Data Accessed: Information We Collect via Google Sign-In

When you choose to sign in or register on Shienga using your Google account, we access the following personal information from your Google profile:

• Full Name: To personalize your experience and for booking identification.
• Email Address: To serve as your unique user identifier, for account-related communication (e.g., booking confirmations, password resets), and for customer support.
• Google Account ID: To securely associate your Shienga account with your Google identity.
• Profile Picture: To display on your user profile within our application for a more personalized experience.

We only request access to the data that is essential for our application's functionality.

2. Data Usage: How We Use Your Google Data

Your Google user data is used exclusively for the following purposes:

• Account Creation and Management: To simplify the sign-up and login process, allowing you to access your Shienga account without creating a new set of credentials.
• Personalization: To display your name and profile picture within your user dashboard, making your experience more personal.
• Booking Fulfillment: Your name is used to make reservations at partner hotels, and your email is used to send booking confirmations, itineraries, and updates.
• Customer Support: To verify your identity when you contact us for assistance with your account or bookings.

Our use of your Google data is limited to the practices disclosed in this policy and is essential for providing and improving our services.

3. Data Sharing: If and How We Share Your Google Data

We are committed to protecting your privacy. We only share your data in the following limited circumstances:

• With Partner Hotels: When you complete a booking, we share necessary information, such as your full name, with the specific hotel or service provider you booked to fulfill your reservation. This is essential for the booking process.
• For Legal Reasons: We may share information if required by law or in response to a valid legal process.

We do not sell, rent, or trade your personal Google user data with any third parties for their marketing or advertising purposes.

4. Data Storage & Protection: Our Security Practices

We take the security of your data seriously and implement industry-standard measures to protect it:

• Secure Storage: Your data is stored on secure servers with access controls.
• Encryption: We use encryption (SSL/TLS) to protect your data during transmission between your browser and our servers.
• Access Control: Access to personal user data is strictly limited to authorized personnel who require it to perform their job functions (e.g., customer support).

5. Data Retention & Deletion: Your Control Over Your Data

Data Retention: We retain your personal data for as long as your Shienga account remains active. If your account is inactive for an extended period, we may delete your data in accordance with our internal data management policies.

Data Deletion: You have the right to request the deletion of your account and all associated personal data at any time. To request data deletion, please follow this process:

1. Send an email to [email protected] from the email address associated with your Shienga account.
2. Use the subject line: "Data Deletion Request".
3. We will verify your identity to protect your privacy and, upon confirmation, will permanently delete all your personal data from our systems within 30 days.

Shienga Booking Policies

1. Reservation Process

- 1.1 Bookings can be made through Shienga's website, by phone, or via authorised travel agents.

- 1.2 Upon booking, customers will receive a confirmation number and a detailed itinerary via email.

2. Payment

- 2.1 Full payment is required at the time of booking unless otherwise stated.

- 2.2 Acceptable payment methods include credit/debit cards, bank transfers, and selected online payment platforms.

3. Cancellation and Modifications

- 3.1 Cancellations or modifications must be made within [specified period] prior to the start date for a full refund, minus any non-refundable deposits.

- 3.2 Late cancellations or modifications, or failure to show up, will result in the forfeiture of the full booking amount.

4. Refund Policy

- 4.1 Eligible refunds will be processed within [specified timeframe] to the original payment method.

- 4.2 Non-refundable deposits and fees will not be returned.

5. Check-In and Check-Out

- 5.1 Check-in and check-out times are determined by each partner hotel and will be stated in the booking confirmation.

- 5.2 Early check-in or late check-out may be requested but is subject to availability and may incur additional charges.

6. Special Requests

- 6.1 Any special requests (e.g., dietary needs, room location) must be made at the time of booking and are subject to availability.

7. Occupancy

- 7.1 The maximum room occupancy must be adhered to as per the booking details. Additional charges may apply for extra guests.

8. Pets

- 8.1 Pet policies vary by hotel. Please inquire at the time of booking if travelling with pets.

9. Children and Extra Beds

- 9.1 Policies regarding children and the availability of extra beds vary by hotel and may incur additional charges.

10. Identification

- 10.1 Valid government-issued photo ID is required at check-in for all guests.

11. Liability

- 11.1 Shienga is not liable for any loss, damage, or injury sustained by guests during their stay at partner hotels.

12. Changes to Policies

- 12.1 Shienga reserves the right to amend these booking policies at any time. Changes will be communicated to customers with existing bookings.

Acceptance of Terms

By completing a booking, customers acknowledge and agree to these booking policies.