Policies

Shienga Booking Policies

1. Reservation Process

- 1.1 Bookings can be made through Shienga's website, by phone, or via authorised travel agents.

- 1.2 Upon booking, customers will receive a confirmation number and a detailed itinerary via email.

2. Payment

- 2.1 Full payment is required at the time of booking unless otherwise stated.

- 2.2 Acceptable payment methods include credit/debit cards, bank transfers, and selected online payment platforms.

3. Cancellation and Modifications

- 3.1 Cancellations or modifications must be made within [specified period] prior to the start date for a full refund, minus any non-refundable deposits.

- 3.2 Late cancellations or modifications, or failure to show up, will result in the forfeiture of the full booking amount.

4. Refund Policy

- 4.1 Eligible refunds will be processed within [specified timeframe] to the original payment method.

- 4.2 Non-refundable deposits and fees will not be returned.

5. Check-In and Check-Out

- 5.1 Check-in and check-out times are determined by each partner hotel and will be stated in the booking confirmation.

- 5.2 Early check-in or late check-out may be requested but is subject to availability and may incur additional charges.

6. Special Requests

- 6.1 Any special requests (e.g., dietary needs, room location) must be made at the time of booking and are subject to availability.

7. Occupancy

- 7.1 The maximum room occupancy must be adhered to as per the booking details. Additional charges may apply for extra guests.

8. Pets

- 8.1 Pet policies vary by hotel. Please inquire at the time of booking if travelling with pets.

9. Children and Extra Beds

- 9.1 Policies regarding children and the availability of extra beds vary by hotel and may incur additional charges.

10. Identification

- 10.1 Valid government-issued photo ID is required at check-in for all guests.

11. Liability

- 11.1 Shienga is not liable for any loss, damage, or injury sustained by guests during their stay at partner hotels.

12. Changes to Policies

- 12.1 Shienga reserves the right to amend these booking policies at any time. Changes will be communicated to customers with existing bookings.

Acceptance of Terms

By completing a booking, customers acknowledge and agree to these booking policies.